61) And the clients went wild!: how savvy professionals win all the business they want

Author
Kuzmeski, Maribeth
Publisher
Wiley
Pub. Date
c2010
Language
English

62) Marketing for rainmakers: 52 rules of engagement to attract and retain customers for life

Author
Fragasso, Philip M
Publisher
John Wiley & Sons
Pub. Date
c2008
Language
English

63) You've been framed: how to reframe your wealth management business and renew client relationships

Author
Sclafani, Ray
Publisher
Wiley
Pub. Date
2016.
Language
English

64) Il sistema informativo dell'azienda nell'ambiente digitale

Author
Candiotto, Roberto
Publisher
G. Giappichelli Editore
Pub. Date
2016.
Language
Italiano

65) Enhancing customer experience in the service industry: a global perspective

Publisher
Cambridge Scholars Publishing
Pub. Date
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Language
English

66) The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Author
Carlaw, Peggy
Publisher
McGraw-Hill
Pub. Date
[1999]
Language
English
Book - Regular Print
 Show Edition
Find It Now
Embry Riddle Aero University - CIRCCOLL - Circulating Collection
HF5549.5.T7C295 1999
1 available
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67) Uncommon service: how to win by putting customers at the core of your business

Author
Frei, Frances
Publisher
Harvard Business Review Press
Pub. Date
[2012]
Language
English
Book - Regular Print
 Show Edition
Find It Now
Prescott Public Library - NF - Nonfiction Books
658.812 FRE
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Description
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69) Measuring customer satisfaction

Author
Gerson, Richard F
Series
Fifty-Minute
Publisher
Crisp Publications
Pub. Date
c1993
Language
English

70) Client service excellence: the 10 commandments

Author
O'Sullivan, Larry
Publisher
Knowres Publishing
Pub. Date
2010.
Language
English

71) Perception of a difference: the power in buying, marketing and selling customer care

Author
Zimmerman, Wesley
Publisher
WZA, Inc
Pub. Date
c2005
Language
English

72) Project stakeholder management

Author
Eskerod, Pernille
Publisher
Gower
Pub. Date
2013
Language
English

73) What great service leaders know and do: creating breakthroughs in service firm

Author
Heskett, James L
Publisher
Berrett-Koehler Publishers, Inc
Pub. Date
2015.
Language
English

74) QUIS 9

Series
International journal of service industry management volume 16, no. 2
Publisher
Emerald Group Publishing
Pub. Date
c2005
Language
English

75) Managing quality customer service: a practical guide for establishing a service operation

Author
Martin, William B
Series
Fifty-Minute
Publisher
Crisp
Pub. Date
c1989
Language
English

76) 101 activities for delivering knock your socks off service

Author
Thomas, Ann
Publisher
American Management Association
Pub. Date
c2009
Language
English

77) QUIS 9 symposium: service excellence in management

Series
Managing service quality an international journal volume 15, no. 2
Publisher
Emerald Group Publishing
Pub. Date
c2005
Language
English

78) Strategic customer management: strategizing the sales organization

Author
Piercy, Nigel
Publisher
Oxford University Press
Pub. Date
2009
Language
English

79) Service leadership: the quest for competitive advantage

Author
Grönfeldt, Svafa
Publisher
SAGE Publications
Pub. Date
c2006
Language
English

80) The constant customer: keep them coming back again and again and again

Author
Doane, Darryl S
Publisher
HRD Press
Pub. Date
c2008
Language
English